Shipping policy

Shipping Policy

Thank you for visiting and shopping at our store! We are committed to delivering your order in a timely and reliable manner. Please read below for details on our shipping policies:

Processing Time

All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or public holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. We will notify you via email if there is a significant delay.

Shipping Rates & Delivery Estimates

Shipping charges for your order will be calculated and displayed at checkout.

Standard Shipping (UK)

• Delivery Time: 1–2 business days

• Cost: Calculated at checkout

Express Shipping (UK)

• Delivery Time: 1–2 business days

• Cost: Calculated at checkout

International Shipping
We currently ship internationally. Shipping times and charges vary by destination and will be calculated at checkout.

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Free Shipping

We offer FREE Standard Shipping on all orders over £100 (after discounts and before taxes).

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Shipment Confirmation & Tracking

Tracked Shipping: if you have selected Express Tracked and Signed for Shipping, once your order has shipped, you will receive a shipping confirmation email with your tracking number. The tracking number will be active within 24 hours.

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Customs, Duties, and Taxes

Your order may be subject to import duties and taxes, which are incurred once a shipment reaches your destination country. We are not responsible for these charges if they are applied and are your responsibility as the customer.

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Missing or Damaged Items

If your order arrives damaged or is missing items, please contact us immediately at clarisse.earle@hotmail.co.uk with your order number and a description or photo of the issue. We will work to resolve it as quickly as possible.